TN Medicaid members, get started here
Here are some tips to help you get started with your Wellpoint Medicaid plan in Tennessee.
Five easy steps to get your plan going
1. Check the mail for your ID card
Once you have your ID card, remember to bring it to all your medical visits. If it’s been more than two weeks since you enrolled and you haven’t received it yet, give us a call at 833-731-2153 (TRS 711). If you are enrolled in CHOICES or ECF CHOICES, call 866-840-4991 (TRS 711).
2. Create your online account
It’s quick and easy. Set up your account using the number on your ID card. Then you can use your online account to get your digital ID card, manage prescriptions, and connect to live chat.
3. Visit with your primary care provider (PCP)
Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your member ID card and in your online account. Call to make an appointment as soon as you can. All new Wellpoint members should see their PCP within 90 days of joining.
4. Complete your Health Risk Assessment (HRA)
As a new member, you will fill out a Health Risk Assessment (HRA). It is a short questionnaire that will help us connect you to care and doctors that fit your needs. You may be eligible for extra programs and services based on what you tell us.
5. Learn about your benefits
We’re here to help you make the most of your benefits and receive the best possible care. Learn more about your Wellpoint plan by visiting our benefits page or referring to your member handbook.
On-the-go health plan access
The Sydney Health mobile app makes it easy to find a doctor, access your ID card, and chat with a live representative.