Training academy
Wellpoint offers an extensive library of training and continuing education opportunities. We will add presentations, videos, and other training documentation as they become available.
Provider Pathways
Provider Pathways is a 24/7 educational resource that offers a foundation for doing business with Wellpoint. This training offering is designed to be user friendly and gives you flexibility when scheduling training for yourself and your staff. In order to launch Provider Pathways eLearning, you must first complete a short registration survey.
Trainings and tutorials
837I Health Care Claim Companion Guide
837P Health Care Claim Companion Guide
276/277 Health Care Claim Status Request/Response — Real-Time Companion Guide
270/271 Healthcare Eligibility Benefit Inquiry and Response — Batch Companion Guide
270/271 Healthcare Eligibility Benefit Inquiry and Response — Real-Time Companion Guide
CMS Toolkit — Telehealth for Providers: What You Need to Know
Presentations and webinars
Coming Soon!
Screening, Brief intervention, and Referral to Treatment (SBIRT)
Screening, Brief intervention, and Referral to Treatment, commonly referred to as SBIRT, is an evidence-based, comprehensive, integrated approach to the delivery of early intervention and treatment services to people with substance misuse and those at risk of developing disorders. The goal of SBIRT is to reduce and prevent related health consequences, disease, accidents, and injuries. Risky substance use is a health issue that often goes undetected; providers can help by incorporating this evidence-based tool that is demonstrated to be valid and reliable in identifying individuals with problem use or at risk for a substance use disorder (SUD).
For any further discussions regarding SBIRT, please use the training materials on this page, visit our behavioral health page or contact your provider relationship management representative.
Serving diverse populations
Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent care. Wellpoint wants to help by offering the following comprehensive trainings and resources as we all work together to achieve health equity.
My Diverse Patients
The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their background.
Improving the Patient Experience
Cultural Competency Resources
Caring for Diverse Populations Toolkit
Cultural Competency and Patient Engagement Workshop Presentation
Interested in becoming a provider in the Wellpoint network?
We look forward to working with you to provide quality service for our members.