Transportation for members in Texas

Getting to your appointments

We don’t want transportation issues to stand in the way of getting the health care you need. To help you get to your medical appointments and services, we work with Access2Care in Texas.

Non-emergency medical transportation (NEMT) services

We partner with Access2Care to provide non-emergency medical transportation (NEMT) services for STAR, STAR Kids, and STAR+PLUS members. STAR+PLUS nursing facility members have limited benefits — the nursing facility will provide most of your transportation needs. NEMT services do not include ambulance rides — if you’re having an emergency, please call 911.

You should request NEMT services as early as possible. Rides to appointments must be scheduled at least two business days in advance. If you need to travel out of town, or out of your service area, please call at least five business days before you need a ride. Visit the Services Area page to learn about the location of your service area.

You can request a NEMT service with less than 48 hours’ notice in certain situations:

Trips home after being discharged from a hospital.

Trips to the pharmacy to pick up medication or approved medical supplies.

Trips for urgent conditions that aren’t emergencies but are severe or painful enough to require treatment within 24 hours.

Scheduling a ride

To schedule a ride, download and use the Access2Care Mobile App or call them at the number listed for your membership type.

NEMT Services phone numbers

STAR: 833-721-8184 (TTY 711)

STAR+PLUS: 844-867-2837 (TTY 711)

STAR Kids: 844-864-2443 (TTY 711)

You can call Monday through Friday from 8 a.m. to 5 p.m. local time, except for state-approved holidays. If you do not speak English, we can help you in many other languages including Spanish.

“Where’s My Ride?”

To find out the status of your ride, call the NEMT Services line and pick the “Where’s My Ride?” option. You can call between 5 a.m. to 7 p.m. local time Monday through Saturday or any time you are waiting for a scheduled ride.

Download the Access2Care Mobile App

Schedule a ride for all of your health care appointments with Access2Care. Access2Care will verify your eligibility, then match the rideshare service to your health care and transportation needs. Download the app today.

Download on the App Store®

Get it on Google Play™

* Access2Care is an independent company providing transportation services on behalf of Wellpoint. More information about Access2Care is available at Access2Care.

Extra benefits

Wellpoint gives you extra transportation benefits. We can help with rides for:

Family members to travel with you on NEMT trips.

Pregnancy, birthing, or newborn classes.

WIC office visits.

Member Advisory Group meetings.

Call Member Services at 833-731-2160 (TTY 711) Monday through Friday, from 7 a.m. to 6 p.m. Central time. STAR Kids members, call 844-756-4600 (TTY 711) Monday through Friday, from 8 a.m. to 6 p.m. Central time.