First, we listen

Promoting healthy families

Wellpoint is focused on achieving health and wellness for the entire family. We listen, respect, and engage families to understand their culture, values, beliefs, and lifestyles so we can develop meaningful relationships. We engage and support members and their families to set goals based on what is important to them, building on their strengths and enhancing each person’s resiliency.

Partners in healthcare

Our pledge to our provider partners is to simplify health care so providers can focus on health. Our locally-based integrated Provider Solutions teams employ a high-touch approach, focusing on our common goals of improving member access to care, promoting healthy lifestyles, and effectively managing costs. For providers, we support:

• Evidence-based practices and ongoing integrated care.
• Consolidate therapeutic and social efforts on behalf of members.
• Reducing administrative burdens.

A trusted collaborator with states

Wellpoint is a valued partner to state agencies because we seek to understand priorities and leverage our experience and data analysis to collaborate and develop innovative solutions. As a thought leader for the child welfare population, one of our affiliates developed multiple new initiatives that have resulted in:

• 98% of members in integrated care coordination.
• 18.7% decrease in admissions to psychiatric residential treatment facilities.

Awards and recognition

Wellpoint collaborated with Patient Care Intervention Center in an affiliated health plan to develop a community model that integrated primary care with behavioral health that has resulted in:

• 51% reduced costs
• 46% decrease in emergency room visits
• 21% increase in quality of life