Getting Care 24/7 in Washington

Know where to go for the care you need

Your healthcare needs don’t always follow a schedule. Learn where to go when you or your family needs care, no matter what time of day it is.

Your Primary Care Provider (PCP)

Your PCP is the doctor you’ll see for most of your healthcare needs and is listed on your ID card. Your PCP will:

Get to know you and your health history

Work with you to find specialists, treatment plans, and medicines when needed

When you’re sick or hurt, always call your PCP first (unless it’s an emergency). If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can. It is a good idea to see them when you are well to help your doctor learn about your medical history before any health issues occur.

You can change your PCP anytime unless you’re in the Patient Review and Coordination (PRC) program.

To find a PCP in our plan, use our Find Care search tool.

To change your PCP, log in to your secure account or chat with a representative via Live Chat.

24-hour Nurse HelpLine

English: 866-864-2544 (TTY 711) | Spanish: 866-864-2545 (TTY 711)

24-hour Nurse HelpLine lets you call and speak with a nurse 24 hours a day, 7 days a week — even on holidays.

A registered nurse can help:

Answer questions about health concerns

Find a doctor, urgent care center, or walk-in clinic

Schedule an appointment with your doctor or another doctor in our plan

LiveHealth Online

LiveHealth Online lets you visit a doctor through video chat on your computer, tablet, or smartphone. It’s an easy way to get care for you or your family without leaving home.

With LiveHealth Online you get:

Care right away for common health problems like colds, the flu, or sore throats

Prescriptions sent right to your pharmacy if needed*

A doctor who speaks Spanish using Cuidado Médico on LiveHealth Online

*Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.

LiveHealth Online is the trade name of Health Management Corporation, a separate company providing telehealth services on behalf of Wellpoint Washington, Inc.

Urgent or after-hours care

An urgent medical condition is when care is needed for a sudden illness, injury, or condition that is not an emergency, but needs to be treated right away.

You may need urgent care if you have:

Minor burns

Earaches

A very sore throat

An injury from a fall

Frequent vomiting

A cut that’s deep enough to need stitches

A fever over 101 degrees Fahrenheit

Muscle sprains, strains, or broken bones

To find an urgent care center near you, use our Find Care search tool.

Emergency care

If you need emergency care, call 911 or go to the nearest hospital emergency room (ER).

Go to the ER if you:

Have chest pains

Have trouble breathing

Are bleeding badly

Are pregnant and have signs of harm to yourself or your baby like pain, bleeding, fever, or vomiting

Feel like you might hurt yourself or someone else

Call your PCP as soon as you can after you get out of the ER or urgent care center. Your PCP can help you get follow-up care.

Behavioral healthcare

If you feel like you might hurt yourself or others, call 911 or go to the nearest emergency room right away.

If you need help in a crisis, call the North Central Washington Crisis Line at 800-852-2923 (TTY 711). They are available 24/7.

You can also call the Resource Washington Recovery Help Line at 866-789-1511 or visit the Washington Recovery Help Line website for 24-hour substance abuse, problem gambling, and mental health support and treatment.

You can receive behavioral healthcare from:

Your PCP.

A plan Community Mental Health Center or substance use disorder agency.

Another behavioral health or substance use disorder provider in your plan.

You don’t need a referral from your PCP to see a behavioral health specialist in your plan, but be sure to show your Wellpoint ID at all appointments. There are some treatments and services that need preapproval before you can access them. To learn more, talk to your doctor.

If your child has behavioral health needs, contact the Washington Mental Health Referral Line for Children and Teens. Call 833-303-5437, Monday through Friday from 8 a.m. to 5 p.m. Pacific time, to speak with a referral specialist.

Need help finding behavioral health or substance use disorder services? Call Member Services at 833-731-2167 (TTY 711).

If you need help accessing Applied Behavioral Analysis services, please call 833-324-2088 for assistance.