Contact us

Questions about WV Medicaid or WVCHIP?

 

Reach out to a Wellpoint live representative on the SydneySM Health app. Our Customer Care Center team is here to help you:

 

 With primary care provider (PCP) changes.

 

 Get ID cards.

 

 Obtain your member handbook.

 

 Understand your benefits.

 

 Find a provider near you.

 

 Have free translation services at provider visits.

 

Send us a secure message 

Call the Customer Care Center

 

You can also call us at 800-782-0095 (TTY 711), from Monday through Friday, 8 a.m. to 6 p.m. for any questions about your Wellpoint benefits.

24-hour Nurse HelpLine

 

Talk to a registered nurse about any health concerns you may have, 24 hours a day, seven days a week — even on holidays. Just call 888-850-1108 (TTY 711).

Suicide and Crisis Lifeline

 

If you’re having a behavioral health crisis, please call the Suicide and Crisis Lifeline at 988.

Need one-on-one help with your Wellpoint health plan?

 

You call our Community Outreach Specialists at 888-611-9958.

 

You can also visit WV’s Wellpoint office to receive help. Just visit:

 

Wellpoint West Virginia, Inc.
200 Association Drive, Ste. 200
Charleston, WV 25311

Save time online

 

With an online account, you can:

Haven’t signed up yet?

 

Create your account 

Member tools and resources