West Virginia member materials

Your healthcare info all in one place

To save you time, we’ve gathered all the information you need to manage your healthcare here.

New to Wellpoint?

Visit our new member welcome page to get started.

Member handbook

Your member handbook is your go-to guide for your Medicaid or WVCHIP health services and resources. It’s full of helpful information about your plan, such as:

How to use your benefits.

How to choose a primary care provider (PCP).

How to get help if your PCP’s office is closed.

How to reach the Customer Care Center if you have questions.

Your rights and responsibilities as a Wellpoint member.

Review your West Virginia member handbook (English)

Get your member materials in your preferred language or format

Wellpoint offers all written materials in your preferred language or reading format at no cost to you. To make this request, just call 800-782-0095 (TTY 711) or send a text or secure message on the Sydney^SM Health app.