Electronic visit verification
Electronic visit verification (EVV) is a computer-based system that electronically verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. The EVV program was implemented to replace paper-based attendant timesheets.
Texas requires EVV for certain Medicaid-funded home- and community-based services provided through the Health and Human Services Commission (HHSC) and managed care organizations.
EVV training schedule and materials
This section provides EVV training materials and training schedules specific to Wellpoint and Texas Health and Human Services Commission (HHSC).
EVV policies and procedures
This section provides EVV policies and procedures specific to Wellpoint and HHSC. Wellpoint complies with all of HHSC’s EVV policies and procedures.
EVV visit maintenance (VM) unlock request information
This section contains information for visit maintenance unlock requests.
EVV quarterly compliance reviews
This section contains Wellpoint quarterly summary of the EVV compliance reviews.
EVV alerts
This section provides EVV alerts on changes or updated information specific to Wellpoint and HHSC.
The 21st Century Cures Act
The 21st Century Cures Act, or Cures Act, is a federal law that passed in 2016 requiring states to implement electronic visit verification (EVV) for Medicaid personal care services and home health care services that require an in-home visit. States that do not implement EVV will receive reduced federal Medicaid funding.
EVV archive information
This section provides historical information for EVV.
Additional EVV resources
HHSC EVV Contact Guide for Program Providers and FMSAs
HHSC EVV Contact Guide for CDS Employers
Wellpoint STAR+PLUS, STAR Kids and MMP Service Coordination Contact List
HHSC Uniform Managed Care Manual – Chapter 8.7.1 Electronic Visit Verification Requirements
How to file an EVV-related complaint or payment dispute
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